Privacy Policy

Last updated: January 2025. This Privacy Policy explains how Ostovum Financial LLP collects, uses, protects, and discloses your personal information.

1. Introduction

Ostovum Financial LLP ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy outlines our practices regarding the collection and use of your information.

Company Details:
Ostovum Financial LLP
VAT: 912857402 RT 0001
Address: 199 Bay St., Toronto, ON M5L 1A2, Canada
Email: finance@ostovum.bond
Phone: +1 416 867 3392

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Business name, industry, and company size
• Financial information (asset details, restructuring needs)
• Communication preferences and inquiry details
• Payment and billing information

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type, operating system, and referral URLs
• Pages visited and time spent on the website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our financial services
• Communicating with you about your inquiries and requests
• Processing transactions and managing client accounts
• Sending marketing materials and newsletters (with your consent)
• Analyzing website performance and user behavior
• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring security

4. Legal Basis for Processing (GDPR & PIPEDA)

We process your personal information based on the following legal grounds:

• Consent: We obtain your explicit consent before processing sensitive personal information.
• Contract Performance: Processing necessary to fulfill our services agreement with you.
• Legal Obligation: Compliance with Canadian tax laws, financial regulations, and regulatory bodies.
• Legitimate Interests: Our business interests in operating, improving services, and managing security.

5. Information Sharing & Disclosure

5.1 With Third Parties

We may share your information with:

• Service providers and vendors (accountants, legal advisors, payment processors)
• Financial institutions and lenders (when relevant to asset recovery)
• Professional advisors and regulatory bodies (as required by law)
• Marketing and analytics partners (in anonymized form)

5.2 Legal Requirements

We may disclose your information when required by law, including to comply with court orders, regulatory investigations, or government requests. We will notify you of such disclosures unless legally prohibited.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data in transit
• Secure password protocols and access controls
• Regular security audits and vulnerability assessments
• Restricted employee access to sensitive information
• Secure data centers and backup systems

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. These include:

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how users interact with our site
• Marketing Cookies: Track engagement for targeted advertising

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. For more details, see our Cookie Policy.

8. Your Privacy Rights (GDPR & PIPEDA)

You have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Correct or update inaccurate information
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Opt-out of marketing communications and certain processing activities
• Right to Lodge a Complaint: File a complaint with privacy authorities

To exercise these rights, please contact us at finance@ostovum.bond or write to us at our Toronto office address. We will respond within 30 days.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Retention periods vary depending on the type of information and its use:

• Client Information: Retained during the service relationship and for 7 years thereafter for tax and legal compliance
• Marketing Lists: Retained until you unsubscribe
• Website Analytics: Retained for up to 2 years
• Log Data: Retained for 6 months to 1 year for security purposes

10. International Data Transfers

Ostovum Financial LLP is based in Canada. If we transfer your personal information internationally (including within North America), we ensure adequate safeguards are in place, such as standard contractual clauses and adequacy determinations. By using our services, you consent to such transfers.

11. Children's Privacy

Our services and website are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites, applications, and services that are not operated by Ostovum Financial LLP. This Privacy Policy does not apply to external websites. We recommend reviewing the privacy policies of any third-party sites before providing your information.

13. Marketing Communications

We may send you marketing emails, newsletters, and promotional materials. You have the right to opt-out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at finance@ostovum.bond
• Updating your preferences in your account settings

14. Compliance with Canadian Privacy Laws

Ostovum Financial LLP complies with the following Canadian privacy regulations:

• Personal Information Protection and Electronic Documents Act (PIPEDA): Federal standard for private sector data handling
• Provincial Privacy Laws: Compliance with Ontario privacy regulations
• Financial Services Regulations: Adherence to banking and financial institution privacy standards

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:

Ostovum Financial LLP
Email: finance@ostovum.bond
Phone: +1 416 867 3392
Address: 199 Bay St., Toronto, ON M5L 1A2, Canada
VAT: 912857402 RT 0001

Privacy Officer: Our Privacy Officer will respond to all inquiries within 30 business days.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The date of the most recent update will be noted at the top of this page. Your continued use of our services constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.